Customer Service Supervisor Front Store

Enhance customer experiences as a Customer Service Supervisor at our Front Store. You'll lead a dedicated team, providing top-notch service while managing operations and administration.

In this supervisory role, you'll ensure that customers receive an exceptional service experience by coaching and developing staff members. Key responsibilities include managing schedules, overseeing recruitment, and handling payroll and administrative functions. Your leadership will contribute to a culture of engagement and excellence, as you create an inviting shopping atmosphere.

Key Responsibilities:

• Supervise and coach Customer Service Associates

• Manage hiring and onboarding processes

• Resolve customer issues efficiently

• Ensure adherence to all company policies

• Perform payroll and cash balancing duties

Requirements:

• High school diploma required

• 1 year of supervisory experience

• Strong communication skills in both oral and written forms

• Knowledge of Front Store operations

• Proficiency in SAP and POS systems

Shape customer satisfaction and team performance as our Front Store's Supervisor of Customer Service.