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Business Advisor Services
Job in
Saint John, New Brunswick, E0A, Canada
Listed on 2026-10-16
Listing for:
City of Saint John
Full Time
position Listed on 2026-10-16
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep, Client Relationship Management, Customer Success Management -
Business
CRM Systems & Management, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
As a permanent full-time Business Advisor, your expertise will guide customer service improvements through data analysis and process optimization. Focus on resolving complex customer issues and building partnerships within service areas. Key skills include CRM analysis, conflict resolution, and communication to foster operational excellence.
Key Responsibilities:
• Analyze CRM and service request data for insights
• Produce quarterly reports on customer issues and trends
• Coordinate resolution of complex customer concerns
• Build partnerships with service areas for better service
• Support leadership within the Customer Service Team
Requirements:
• Bachelor’s degree in relevant field
• 5+ years in customer service or business analysis
• Experience in data analysis and reporting
• Leadership or coaching experience preferred
• Proficiency in both official languages is an asset
Maximize the impact of customer service through data-driven improvements and effective communication as a Business Advisor.
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