Saint John Patient Relations Consultant (N-B) PCN 1252567

Saint John Patient Relations Consultant (N-B) PCN 1252567

Location:

Saint John area (Horizon), Management and Business Professional
- Saint John Area, New Brunswick
- Permanent Full Time

Competition #: 165545 External

Posted:
August 17, 2026

Closes:
August 30, 2026 at 11:59 pm Atlantic Standard Time

Anticipated

Start Date:

September 21, 2026

Location:

Patient Representative

Saint John Regional Hospital ~ Saint John ~ Horizon Health Network ~ Health Network

Job Classification:
Non Bargaining

Job Classification Type:
Management and Non-Bargaining

Job Type: Permanent Full Time

FTE: 1

Schedule:

Day, Monday to Friday 8:30 to 4:30 subject to change based on departmental changes

Language Requirement:
Bilingual Essential

Salary: 67,600 to 94,406 per year (Pay Band
5) (Based on 37.5 hours per week)

This is the life-changing opportunity you’ve been looking for.

Horizon Health Network in beautiful New Brunswick is looking for a Patient Relations Consultant to join our team!

Horizon is seeking a dedicated, empathetic, and detail-orientated individual to fill this role. The ideal candidate has experience in patient advocacy, conflict resolution, and healthcare navigation, with a strong ability to foster collaboration across departments and external stakeholders.

Why you should work here.

Working for Horizon gives you a career that provides an east coast lifestyle and the chance to make a big difference in the lives of New Brunswickers.

This position comes with competitive salary, paid time off, sick benefits, employer paid contributions into our government pension plan and a remote work policy.

Horizon is committed to enhancing our diverse and inclusive environment for our employees and patients. We believe in a healthcare system that equally supports all people regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. An environment based on a commitment to diversity and inclusion supports our goal of safe and quality patient care.

Who you are

As a Patient Relations Consultant, you have a strong work ethic and will serve as a facilitator, advisor, and advocate for patients and their families, promoting organizational transparency while supporting corporate investigations and responses. This role goes beyond feedback and concern resolution, engaging with staff and physicians across the organization to cultivate a patient-centred care culture. As part of the regional Patient Relations Department, you will contribute to planning, improving, standardizing, and evaluating patient relations services, ensuring a seamless and supportive healthcare experience for all.

Essential Qualifications

• Bachelor’s degree with a focus on natural or social sciences.
• Minimum five years experience in a health care setting including 2 years in a management/leadership position(s)
• Must have experience in mediation and/or dispute resolution with demonstrated de-escalation skills.
• Understanding of Trauma Informed Care, and Patient Centred Care
• Competency in Microsoft Office Word (50%), Outlook (50%), and adaptable with computer technology.

Other Requirements:

• Demonstrates commitment to organizational values, ensuring effective and patient-centred services.
• Facilitates collaboration and coalition-building among diverse groups to improve patient experience and quality of care.
• Exhibits excellent customer service skills with the ability to remain focused and calm in high-pressure situations.
• Prepared to take an unbiased approach working both with patients, staff and community members.
• Aware of and adheres to privacy legislation and corporate policies.
• Politically astute, skilled in conflict negotiation, and able to mobilize support across departments.
• Effectively facilitates discussions and encourages open information exchange using appropriate communication methods.
• Strong problem-solving, critical thinking, and decision-making skills, with excellent interpersonal and written/verbal communication abilities.
• Demonstrates ability to measure and evaluate outcomes, processes, and system indicators for performance improvement.
• Works independently, builds interdisciplinary teams, and fosters…