IT Service Desk Analyst

Position: IT Service Desk Analyst Role
Join Advantage Personnel as an IT Service Desk Analyst in Saint John, NB. Engage in incident management, technical support, and uphold exceptional customer service standards.

This Service Desk Analyst position is vital for ensuring efficient IT service delivery at Advantage Personnel. Candidates should have at least 2 years of relevant experience and a college diploma or degree. You will investigate incidents, log details accurately, and provide consistent follow-up to meet organizational standards.

Key Responsibilities:

• Manage daily operations of incident management

• Resolve technical issues within specified SLAs

• Accurately log calls and messages in the database

• Implement escalation protocols when necessary

• Categorize incidents based on severity assessments

Requirements:

• At least 2 years of experience in a similar role

• Relevant college diploma or degree

• Strong customer service and communication skills

• Familiarity with Microsoft tools and systems

• ITIL Foundations knowledge is advantageous

Utilize your analytical and troubleshooting abilities in this rewarding IT Analyst position.
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