Interim Director Global Business Systems

Interim Director Global Business Systems

Reports to:

Head of Business Systems.

Duration: 12 Months (Possibility of Permanent).

Our client, a prominent global organization, is seeking a highly capable leader in business systems and service delivery to ensure operational continuity, strengthen support processes, and enhance the overall performance of enterprise technology functions. In this interim capacity, the successful candidate will drive improvements in SLA achievement and streamline day‑to‑day activities within business application support. This individual will oversee incident response, customer support, governance, and broader service delivery, ensuring that service requests are managed effectively and consistently.

They will introduce meaningful performance measurements, champion ongoing process improvements, and produce clear, actionable reporting to elevate organizational visibility and decision‑making. Working closely with internal stakeholders to prioritize and resolve issues, this leader will leverage strong analytical, communication, and problem‑solving skills to maximize the value derived from enterprise IT investments.

This role is ideally suited for a seasoned professional who excels in operational efficiency, technology‑enabled service delivery, team leadership, and organizational effectiveness. The chosen interim will bring stability, discipline, and a steady leadership presence—maintaining day‑to‑day reliability while supporting the progression toward a more scalable, high‑performing support model.

• Support the team in managing and closing service tickets in a timely manner
• Develop and maintain timelines, schedules, and milestones using appropriate project tools.
• Oversee multiple priorities and set clear expectations for team members.
• Provide regular reporting and oversight of financials across the project portfolio.
• Monitor, coordinate, and report on a consolidated portfolio of programs and projects.
• Partner with fellow managers to update and uphold PMO governance aligned with industry standards.
• Define project objectives, scope, and deliverables that align with organizational priorities.
• Communicate expectations and project details clearly to all relevant stakeholders.
• Collaborate with decision makers and end users to determine business, financial, and operational requirements and address system issues.
• Lead and maintain project governance frameworks and standardized methodologies.
• Establish and manage realistic expectations for project teams and stakeholders.
• Monitor project progress and deliverables throughout the lifecycle.
• Determine reporting requirements and interpret results to identify issues and drive solutions.
• Set project success criteria and ensure alignment throughout execution.
• Conduct post‑project reviews and prepare lessons‑learned recommendations.
• Apply best practices, methodologies, and appropriate tools to support successful delivery.
• Strengthen governance processes and enhance communication with internal customers.
• Identify resource needs and estimate staffing required to meet project outcomes.
• Assess the need for additional personnel or consultants and make recommendations as necessary.
• Develop and present budget proposals, including recommended adjustments.
• Contribute to designing, planning, and rolling out new applications or upgrades to existing systems.
• Research and evaluate technology options to inform purchasing and implement recommendations.
• Provide directions to Project Management Office Business Analysts and Project Leads
• Create detailed project plans and communication materials.
• Produce status updates, requirement documents, presentations, and other reports.
• Anticipate and manage scope changes, risks, and potential challenges.
• Mentor, coach, and support team members and contractors in achieving project goals.
• Build and maintain strong internal relationships is essential to project success.
• Ensure compliance with internal controls and organizational change management practices throughout project life cycles.
• Post‑secondary education in business administration, information systems, or equivalent experience.
• A minimum of 5 years’ experience implementing and…