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IBM Power Systems Support Analyst
Job in
Saint John, New Brunswick, Canada
Listed on 2026-06-14
Listing for:
Fortra, LLC
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Become a key player at Fortra as a Senior Support Analyst for IBM i Power Systems. Resolve complex technical issues and support customer satisfaction through expert troubleshooting.
This role involves not only addressing escalated issues but also serving as a mentor for junior analysts. Utilizing your deep knowledge of IBM i systems, you'll engage with customers to ensure they understand technical concepts and system performance. Your leadership will enhance team capabilities and customer understanding.
Key Responsibilities:
• Provide advanced troubleshooting support for complex issues
• Lead communications with high-priority customers on resolutions
• Collaborate with internal teams to ensure effective solutions
• Mentor junior staff and lead knowledge-sharing sessions
• Oversee documentation of feature requests and enhancements
Requirements:
• Bachelor's degree in IT or equivalent experience
• 4+ years of experience in IBM i technical support
• Strong analytical skills and problem-solving ability
• Excellent communication skills for diverse audiences
• Evidence of commitment to professional growth and learning
Utilize your expertise at Fortra to ensure operational success and elevate customer experiences with IBM i solutions.
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