IBM Power Systems Support Analyst

Position: IBM i Power Systems Support Analyst
Become a key player at Fortra as a Senior Support Analyst for IBM i Power Systems. Resolve complex technical issues and support customer satisfaction through expert troubleshooting.

This role involves not only addressing escalated issues but also serving as a mentor for junior analysts. Utilizing your deep knowledge of IBM i systems, you'll engage with customers to ensure they understand technical concepts and system performance. Your leadership will enhance team capabilities and customer understanding.

Key Responsibilities:

• Provide advanced troubleshooting support for complex issues

• Lead communications with high-priority customers on resolutions

• Collaborate with internal teams to ensure effective solutions

• Mentor junior staff and lead knowledge-sharing sessions

• Oversee documentation of feature requests and enhancements

Requirements:

• Bachelor's degree in IT or equivalent experience

• 4+ years of experience in IBM i technical support

• Strong analytical skills and problem-solving ability

• Excellent communication skills for diverse audiences

• Evidence of commitment to professional growth and learning

Utilize your expertise at Fortra to ensure operational success and elevate customer experiences with IBM i solutions.
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