IT Support Analyst Role at Cooke

Start your journey with Cooke as an IT Support Analyst, delivering outstanding support for end-user technology services. This role emphasizes troubleshooting and effective communication across teams.

Cooke is seeking an IT Support Analyst to ensure reliable technology services and support continuously across its global operations. You will be central to diagnosing end-user issues, performing root-cause analyses, and coordinating service desk improvements. This position not only involves technical skills but also the ability to contribute to service documentation and enhance user communication.

Key Responsibilities:

• Resolve end-user hardware and software issues effectively

• Analyze and recommend actions for recurring incidents

• Support field service activities including troubleshooting

• Create and manage knowledge base articles

• Monitor ticket queues to meet SLAs consistently

Requirements:

• 2–4 years in IT support or field services

• Degree or diploma in IT or related fields

• Experience with Microsoft 365 and endpoint management tools

• Strong professional communication skills

• Familiarity with service desk management processes

Become a vital part of Cooke's commitment to delivering exceptional IT support and service quality.
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