Manager,Microsoft Platforms Job Saint John area,New Brunswick Canada,IT/Tech

Manager, Microsoft Platforms

Saint John, NB

The Role Overview

As the Manager of Microsoft Platforms
, you will not be managing day-to-day tickets. Instead, you will define and execute the multi-year strategic vision and modernization roadmap for our client’s Microsoft cloud and application environments. You will lead a high-performing, distributed delivery team (onshore and offshore), navigate complex enterprise licensing, and spearhead robust disaster recovery frameworks to safeguard organizational continuity.

Core Responsibilities

Strategic

Roadmap:

Define and execute the multi-year modernization strategy for Microsoft platforms, ensuring alignment with long-term organizational goals.

Team Leadership: Provide mentorship and direction to technical specialists, fostering a culture of operational excellence, continuous learning, and high performance.

Solution Architecture: Contribute to high-level solution designs, ensuring technical feasibility, architectural alignment, and deployment readiness.

Service Delivery: Maintain accountability for top-tier service delivery, consistently meeting SLAs, key performance metrics, and internal customer satisfaction targets.

Financial & Vendor Management: Develop and manage operating and capital budgets (CAPEX/OPEX) for all Microsoft platforms. Optimize costs through resource rationalization, automation, and vendor/licensing negotiations.

Cross-Functional Alignment: Partner with cross-functional business and application development teams to bridge the gap between technical execution and business strategy.

Security & Compliance: Ensure all platform solutions strictly adhere to cybersecurity best practices, privacy requirements, and industry governance standards.

Disaster Recovery: Formulate, test, and manage business continuity and “clean-room” recovery plans to mitigate risks associated with downtime, ransomware, or catastrophic data loss.

Required Experience & Qualifications

15+ years of progressive experience in application development, platform management, and solution delivery, with a minimum of

10+ years of hands-on experience guiding enterprise-wide Microsoft cloud (Azure / M365) and modernization initiatives.

10+ years managing complex vendor footprints, utilizing both onshore and offshore delivery models.

10+ years driving operational excellence across observability, incident response frameworks, and reliability engineering.

7+ years of direct financial ownership over multi-year service contracts and complex Microsoft platform enterprise licensing.

Proven track record of successfully leading at least one massive, enterprise-wide change or digital transformation initiative.

Assets & Preferred Credentials

Demonstrated experience with Enterprise Architecture frameworks (e.g.,
TOGAF
).

Active Project Management Professional (
PMP
) or Scrum Master certification.

Strong awareness of global IT governance and security frameworks (
COBIT, ISO 27001
).