Complex Auto PD Claims Advisor II
Job in
Saint John, New Brunswick, Canada
Listing for:
Sécurité Nationale Compagnie d'Assurance
Full Time
position
Listed on 2026-02-26
Job specializations:
-
Insurance
Insurance Agent, Insurance Claims
Job Description & How to Apply Below
Description
:
TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.
In Canada we have two lines of business:
General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. More
than just a job, we offer rewarding careers.
TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.
Job Details
Participate fully as a member of the Complex Automobile Property Damage team, supporting a positive and accountable work environment that emphasizes quality decision‑making, collaboration, and defensible claim outcomes.Manage complex auto property damage claims end‑to‑end, including third‑party property damage, rental exposures, specialty vehicles, and multi‑exposure lossesEnsure timely, clear, and professional communication with insureds, third parties, vendors, legal counsel, internal partners, and leadership on high‑impact or sensitive files.Exercise sound judgment when identifying risk, coverage issues, liability concerns, indemnity exposure, and escalation points, ensuring matters are addressed proactively and in accordance with established protocols.Maintain accurate, thorough, and defensible claim documentation, recognizing the heightened likelihood of dispute, complaint, litigation, or regulatory review on Complex files.Contribute to knowledge sharing within the Complex team and across the broader claims organization by supporting coaching, mentoring, and informal training for peersActively participate in performance management, technical development, and cross‑training initiatives to continuously build expertise in complex auto property damage handling.Partner effectively with internal departments to ensure informed, consistent, and well‑supported claim decisions.Support a fair, inclusive, and respectful workplace that values diverse perspectives and collaborative problem‑solving.Act as a brand ambassador for the organization by demonstrating professionalism, empathy, and credibility in all internal and external interactions.Breadth & Depth
Apply an advanced level of technical knowledge and judgment to assess, investigate, and resolve complex auto property damage claims involving moderate to high financial, legal, and reputational risk.Independently evaluate liability, causation, scope of damage, depreciation, and settlement strategy within assigned authority limits, escalating appropriately when exposures exceed authority or present heightened risk.Establish and maintain appropriate reserves in accordance with reserving protocols, ensuring timely reassessment as claim facts evolve.Work within defined guidelines while exercising discretion and judgment on non‑standard, nuanced, or precedent‑setting scenarios.Leverage expert resources as required to support…
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