Health Services Manager; RN

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career  communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Health Services Manager to join our Parkland Saint John – Cohen Hall team based in Saint John, New Brunswick
. Cohen Hall is a licensed nursing home located within the Parkland Saint John retirement living campus on Bloom Lane. Home to 60 residents, Cohen Hall is dedicated to providing exceptional, resident-centered care in a welcoming and compassionate environment. Designed with private suites and vibrant neighborhood living spaces, Cohen Hall fosters dignity, independence, and meaningful connections for residents while supporting a culture of collaboration, professionalism, and excellence among team members.

• $104,000–$117,000 annually. Starting salary will be determined based on experience, qualifications, and internal equity
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire), including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our Work Perks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favourite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

• Provides leadership, coordination, and evaluation of resident care services across nursing (CCAs, LPNs, RNs), allied health, and recreation & wellness teams, offering clinical expertise and ensuring adherence to best practices and KPIs.
• Facilitates complex, resident-focused family meetings with professionalism and empathy, addressing concerns, supporting decision-making, and guiding families through sensitive situations.
• Supports families by responding to needs and concerns and facilitates effective complaint resolution.
• Ensures departmental compliance with policies, procedures, Standards of Nursing Practice, Code of Ethics, provincial legislation, and safe work practices to maintain a safe environment for residents and staff.
• Shares responsibility in both local and regional on-call rotations to provide consistent and effective management coverage.
• Oversees recruitment, training, orientation, performance evaluation, coaching of team members, and disciplinary measures when necessary, ensuring accountability and continuous improvement.
• Meets organizational service delivery standards and implements company policies to maintain consistent, high-quality operations.
• Leads and organizes continuous quality improvement, risk management, and quality assurance activities.
• Builds and promotes effective relationships with internal and external stakeholders.
• Ensures staffing guidelines are met by monitoring schedules and maintaining adequate coverage to support resident safety and care standards

• A Bachelor of Science in Nursing or equivalent, and are currently registered and in good standing with the College of Nursing of New Brunswick;
• Experience working in a clinical and administrative environment for at least 10 years;
• At least two years of management/leadership experience in a clinical environment;
• Ability to effectively plan, direct and coordinate resident care services with the needs of the organization;
• Demonstrated ability to lead, coach, and performance manage others;
• Consistently demonstrates excellence in customer service to all stakeholders;
• Previous experience in Long-Term Care and/or other licensed healthcare environment is considered an asset;
• A passion for the healthcare sector and/or ensuring seniors have access…