Store Manager, Retail & Store Manager

At Northern Reflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.

Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the District Manager, the Store Manager , will lead all aspects of thestore’s business with full accountability for driving profitable sales growthand achieving key financial results. Through attracting, developing, and inspiring a high-performing team, you will create a culture focused on delivering an exceptional customer experience.

• Drive all aspects of store performance by focusing on key financials including sales, gross margin, conversion,payroll hours, expenses, and shrink.
• Lead with a customer-first mindset toensure an outstanding and consistent customer experience.
• Recruit, develop, coach, and retain ahigh-performing, fashion-loving team through effective leadership and ongoing development.
• Balance operational excellence with strategic thinking to increase store productivity and profitability.
• Deliver strong brand representation through deep knowledge of the product, business, and company values.
• Champion visual merchandising and marketing initiatives to maintain a compelling and sales-focused store environment.
• Execute store directives in visual presentation, merchandising standards, and promotional planning.
• Maintain a safe, clean, and organized store environment for both customers and store team.
• Implement and monitor loss prevention practices to safeguard company assets.
• Create and nurture a positive work culture that motivates your team and reflects core values.
• Act as a hands-on leader, providing clear expectations, support, and accountability to drive team and individual performance.
• Perform other duties as assigned to support overall store success.

• 3–5 years of retail management experience, preferably in apparel or specialty retail.
• Proven track record of achieving sales goals and driving business performance.
• Strong leadership and people management skills with experience recruiting, developing, and motivating ahigh-performing team.
• Demonstrated ability to deliver exceptional customer service and foster a customer-focused store culture.
• Solid understanding of key retail metrics including sales, gross margin, KPIs, conversion, and hours management.
• Excellent communication,organizational, and time-management skills.
• Proficient in visual merchandising,store operations, and loss prevention practices.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
• Flexible availability including days, evenings, weekends, and holidays