Counter Customer Service Representative; CCSR

Job Title:

Counter Customer Service Representative (CCSR)

Location:

Saint John, NB
Job Type:
Temporary
Salary: $/hour
Work Model:
In Office

This posting is for an existing vacancy.

Our client in Saint John, NB is actively looking for a Counter Customer Service Representative (CCSR) to join their team.

• Provide high-level customer service by handling inquiries, resolving issues, and processing orders efficiently
• Sell merchandise over the counter while ensuring an excellent customer experience
• Provide technical support on product selection and application
• Maintain service quality by following company standards and procedures
• Assist with merchandising, including stocking and displaying products
• Track out-of-stock items and recommend replenishment
• Maintain inventory controls and process stock location requests
• Prepare and process customer orders, including picking, packing, and staging for delivery
• Coordinate with the team to ensure smooth daily operations
• Assist in warehouse activities such as receiving, picking, and shipping products
• Maintain a clean and safe work environment in compliance with company policies
• Provide timely feedback to management regarding customer needs and market insights
• Participate in on-call rotation if required
• Perform other duties as assigned

• Minimum Grade 12 education; post-secondary education is an asset
• 1–3 years of related experience preferred
• Electrical or comm/data product knowledge is considered an asset
• Strong customer service and troubleshooting skills
• Excellent communication and interpersonal skills
• Strong time management and organizational abilities
• Basic mathematical skills
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Comfortable using computers and various operating systems
• Forklift certification is an asset
• Ability to lift up to 50 lbs
• Ability to stand, walk, and be on your feet for extended periods
• Strong attention to detail with a focus on quality and accuracy
• Demonstrates accountability, integrity, and dependability
• Strong problem-solving, decision-making, and teamwork skills
• Adaptable, motivated, and eager to learn