Data Center Customer Operations Technician III

Responsibilities

Act as the subject‑matter expert for driver telematics and in‑cab camera systems (LYTX, OnStar, Geo Tab)

Create driver scorecards to identify trends, risks, and coaching opportunities

Drive consistent, effective use of telematics for proactive intervention, post‑incident review and continuous improvement

Closely partner with Operations teams to optimize configurations, reporting and governance of overall Driver Safety Program

Conduct structured reviews with drivers regarding safety events, performance trends and program expectations

Coach drivers, assign corrective training and document outcomes per policy

Recommend retraining, increased monitoring, suspension, or termination as needed in alignment with leadership expectations

Maintain regular, visible presence in the field to build credibility and trust with drivers and Operational leadership

Lead or support post‑incident investigations (telematics/video review, statements, contributing factors) and provide clear summaries and recommendations for leadership review

Support continuous improvement by translating incident learnings into preventative actions, training updates or system changes

Deliver driver safety training (toolbox talks/refreshers), provide field coaching at branches/sites and maintain professional development in driver safety and telematics

Technical Requirements

Previous commercial driving experience

Strong working knowledge of fleet telematics and in‑cab camera systems and how to apply data for coaching and risk reduction

Proven experience in driver safety, fleet safety, transportation safety, or a related field, ideally within a large or multi‑site fleet environment

Business Requirements

Experience interacting directly with professional drivers and frontline operations

Excellent communication skills, with the ability to balance firmness, fairness, and respect in difficult conversations

Background in incident investigation, driver coaching and safety program implementation is an asset

Strong analytical skills with the ability to translate data into clear, actionable recommendations is an asset

Cultural Requirements

Willingness to travel regularly to branches and job sites

Safety‑first mindset with a consistent, fair approach to coaching and accountability

Ability to build trust with drivers and frontline leaders through regular field presence and practical support

Benefits
As a member of the OSCO Construction Group, we offer a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax‑free savings account options. Additionally, we offer educational scholarships to dependents of employees, health & wellness programming and team celebratory events.

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