Deputy Public Administrator II

Essential Duties and Responsibilities

• Assist the public at the front counter and by telephone as second to answer incoming calls and at the front counter
• Accurately documents phone calls in client files
• Responds to ward/protective clinical issues
• Completes FSD applications, Food stamps applications and Midcerts reinvestigations, and requests the information in a timely manner
• Prepares Annual Status Reports and No Further Process reports for probate Court
• Receives all incoming checks and income, prepares and makes bank deposits
• Enters monthly deposits in SEM from NVB online to issue monthly checks
• Participates in care plan meetings representing the Public Administrator
• Reviews/handles insufficient report daily from Nodaway Valley Bank
• Rotates on-call schedule; carries and answers emergency phone on 24-hour basis
• Serves as back-up to Deputy Public Administrator I

• Operate office equipment, including but not limited to: copy machine, computer, phone, 10-key
• Perform all other duties as assigned by CDPA/PA

High School diploma required. At least three years of increasingly responsible related experience; or Any equivalent combination of related education and experience, preferred.

• Ability to speak and hear well in person as well as on phone
• Ability to see in order to enter documentation, read files and respond to questions in a timely manner
• Must achieve high client satisfaction and relationships, with ongoing administration processes
• Must protect a high level of confidential client information, including personal medical and financial records
• Ability to exercise judgement, decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change
• Ability to recognize and identify degrees of similarities or differences between characteristics of forms associate with job-related objects, materials and tasks
• Ability to work under pressure, managing a complex and high workload while simultaneously changing direction based on business priorities
• Knowledge of eligibility guidelines of benefits for individuals with disability
• Able to work independently and as part of a team
• Knowledge of standard office practices, record keeping, office equipment and computer software, including proficiency in Microsoft Office programs
• Ability to perform a variety of tasks with a high degree of detail and accuracy
• Excellent communication, written and listening skills
• Strong attention to detail and organization skills