Customer Service Representative

Location: St. Louis Park, MN

Company

Summary:

Enterra Medical is a medical device company dedicated to a singular focus: helping more people with chronic gastroparesis live better lives by advancing technology, expanding clinical science, and accelerating access to the Enterra® Therapy.

Position Summary: The Customer Service Representative is dedicated to meeting customer needs and expectations while exhibiting professionalism, patience, and positivity. They excel in both team environments and alone and have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with external and internal customers.

• Fulfills customer requests received via phone, email, online chat or in person, including order placement, invoicing and return goods authorizations.
• Responds to customer and sales representatives’ requests for information regarding account status, order status, patient data, and account history.
• Customer account set up and maintenance.
• Communicates customer concerns, reactions, and inventory issues to the appropriate stakeholders.
• Administer implant registration records by reviewing, entering implant data and following up with US implant registrations.
• Follow procedure for MDR/Adverse Events reporting.
• Works with accounts payable departments to resolve aging invoices.
• Allocates inventory as necessary to prevent and/or reduce back-order situations.
• Distribution activities for corporate office inventory movements.
• Other duties as assigned.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in delivering exceptional customer service, preferably in healthcare environment.
• Strong attention to detail and follow up skills.
• Excellent written and verbal communication skills.
• Effective time-management and prioritization skills.
• Quick learner with ability to adapt to changing requirements while maintaining a positive disposition.
• Ability to problem solve, work individually and under minimal supervision in a fast-paced hybrid work environment.

Pay range: $48, per year DOE

• Medical, dental and vision insurance
• HSA and FSA plans
• 401k with match
• Stock options
• Paid holidays & flexible time off