Customer Service Representative - Rec Center​/Westwood Hills Nature Center

Provide quality customer service by greeting and assisting visitors, answering phones, processing transactions for facility rentals and activity registration, and assisting internal and external customers with various requests. This position will work various shifts covering the Rec Center welcome desk, Rec Center Skate Shop, ROC Skate Shop and Westwood Hills Nature Center welcome desk. Position is part-time and non-benefit earning, working up to 20 hours per week.

Must be able to work evenings, weekends and holidays as needed.

• Emphasize a customer-friendly, helpful approach in serving callers, guests and staff.
• Open and close assigned location as scheduled.
• Maintain a clean, pleasant and professional environment.
• Be familiar with all activities and services provided by the department.
• Communicate schedule changes, events or issues that occurred with supervisor in a timely manner.

• Provide information and answer inquiries as needed.
• Accept and process membership passes, activity registrations, and facility rental applications accurately in the applicable database.
• Work with other staff as needed for facility or maintenance needs.

• Prepare cash and Point of Sale computer for shift.
• Act as cashier for registration fees, user fees, facility rental fees and point of sale items.
• Close out register at end of shift and prepare daily deposit by comparing revenue received to cash journal.

• Open skate shop and prepare for shift, securing area at end of shift.
• Keep area clean and organized.
• Distribute rental skates and care for when returned during public skating and ice skating lessons.
• Supervise participants as needed to ensure public skating rules are enforced.

• Open skate shop and prepare for shift, securing area at end of shift.
• Keep area clean and organized.
• Distribute rental skates and care for when returned during public skating events.
• Supervise participants as needed to ensure public skating rules are enforced.

• Must be at least 15 years old.
• Experience with:
  • Customer service.
  • Handling cash or credit card payments.
  • Microsoft Office and Web-based applications.
• Ability to:
  • Work independently and provide customer service in a professional matter.
  • Understand and speak English clearly.
  • Assist complaints and concerns of internal and external customers in a tactful and respectful manner.
  • Establish and maintain a good working relationship with staff and the general public.
  • Multi-task in a fast-paced environment.
  • Work evenings, weekends and holidays.
  • Solve problems that may arise and work in a detailed manner.

• One or more years related experience.
• Ability to communicate effectively with people from all cultures and backgrounds
• Ability to speak or understand other languages, especially Spanish, Russian, or Somali.