Front Office Associate Float

RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. You will be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity.

Part‑time position working 20‑29 hours/week, Monday‑Friday between 6:30 am‑5:00 pm (typically 5‑hour shifts each day). Will travel to multiple centers such as Edina, Eden Prairie, Shakopee, Plymouth, and other locations.

• Registration (65%):
  • Greets and checks‑in patients scheduled for imaging services; registers demographics and processes payment plans and copays.
  • Answers phones and handles calls efficiently and friendly.
  • Fields calls appropriately for center associates.
  • Acts as liaison between technologists and patients waiting for exams, relaying scanner status and other clinic information.
  • Follows‑up on unread exams.
  • Maintains front office lobby area, straightening magazines, organizing coffee supplies, and assisting with general office clean‑up.
  • Orders office supplies as needed and maintains supply of patient information sheets.
  • Pushes imaging via electronic interfaces and completes confirmation calls.
  • Faxes reports, billing information, and medical release forms as requested.
• Scheduling & Insurance (25%):
  • Schedules patients and enters orders.
  • Maintains an up‑to‑date database on all current and potential referring physicians.
  • Accurately maintains patient records within the radiology information system (RIS).
  • Assists with arranging interpreter services, transportation, and hotel accommodations for patients when appropriate.
  • Maintains accurate pending‑scheduling list.
  • Checks all exams for pre‑certification with patient's insurance company.
  • Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.
  • Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
• Other Duties (10%) as assigned.

• High school diploma or equivalent.
• Microsoft Office Suite experience.
• 1‑2 years customer service experience.
• Proficiency with using computer systems and typing.
• Valid driver's license and proof of current insurance.

• 1‑2 years medical front office experience.
• Medical terminology knowledge and office background.
• Bilingual.

Benefits (based on eligibility) include medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay, and many more. Visit our career page to see all benefits:
Rayus Radiology Careers.

Daily Pay implementation is contingent upon initial set‑up period.

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