Senior Program Delivery Lead

Join to apply for the Senior Program Delivery Lead role at Horizontal Digital
.

At Horizontal Digital, we deliver digital experiences that solve customer needs for Fortune 500 companies by fusing strategy, data, design and technology. We are seeking a seasoned Senior Program Delivery Lead with a consulting mindset to join our growing team. In this role, you will cultivate high-performing teams and act as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on programs/projects, partnering with clients to identify needs and challenges, and leveraging Agile (and hybrid) practices to deliver exceptional results.

• Program Delivery:
  Lead one large program or multiple small programs with multiple contributing project managers; personally manage complex and/or high-profile projects as needed
• Delivery Consulting:
  Consult on delivery strategies, including frameworks, tools, processes; drive agile and product delivery methods; solve complex delivery issues and tailor processes for each engagement
• Project Planning:
  Oversee and/or create and manage detailed project plans based on the chosen methodology/framework, scope, constraints, risks, and dependencies
• Budget Management:
  Manage program/project budgets, monitor burn and velocity, develop burndown reports, report on margin and revenue forecasting, and plan course corrections if needed
• Risk Management:
  
  Identify and mitigate risks, triage red projects, escalate to obtain support, and discuss risks with clients to enable collaborative solutions
• Client Partnership:
  Serve as the primary delivery contact, communicate status and risks, manage deliverables, and build strong client relationships as a delivery leader
• Scope Management:
  Understand scope, manage to it, prioritize changes, and prepare change orders as needed
• Account Growth:
  Support Client Partner and Business Development to estimate, pitch, and scope work, and drive delivery strategies during the sales phase
• Tools Knowledge:
  Demonstrate expert-level knowledge of PM tools, including Smartsheet and Atlassian suite (Jira; Confluence)
• Team Leadership:
  Lead a globally distributed, cross-functional team to deliver client objectives and manage resourcing within projects
• Practice Involvement:
  Contribute to initiatives that mature the Horizontal Delivery team and help improve processes
• Mentorship and
  
  Coaching:
  
  Mentor junior program managers and team members to foster continuous learning

• Digital Consulting Experience
• Proven track record of leading and delivering large-scale, enterprise digital transformations with measurable business value
• Deep expertise with CMS, CRM, CDP, Sitecore, and Salesforce products for digital initiatives
• Ability to collaborate with clients to develop customized digital solutions
• Experience advising key stakeholders and executives on digital transformation best practices and trends
• Experience identifying opportunities to drive growth and innovation
• Project Management Expertise
• Ability to oversee large, multi-disciplinary digital projects with complex requirements and timelines
• Strategic mindset to align digital initiatives with business goals and drive measurable outcomes
• Experience managing global, distributed teams across time zones and cultures
• Ability to define and manage complex contracts and partnerships
• Proactive risk management and issue resolution
• Strong financial acumen to estimate and optimize project profitability
• Proficiency with Agile, Waterfall, and hybrid methodologies
• Analytical and problem-solving skills to address complex challenges
• Team Leadership and Development:
  Build and lead high-performing teams, inspire, mentor, and develop talent
• Effective Conflict Resolution
• Effective Communication and Presentation:
  Interact with C-suite and key stakeholders, convey complex concepts clearly, influence and persuade

• Minimum 10+ years of experience leading digital projects/programs
• At least 5 years agency/consultancy experience; 7+ years preferred
• Certifications in Agile methodologies (e.g., CSM, PMI-ACP)
• Experience and certifications in scaling Agile methodologies (e.g., SAFe Agilist, SPC) preferred