IT ServiceNow Administrator

RAYUS now offers Daily Pay! Work today, get paid today!

The pay range for this position is $69,000.01-$108,000 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Service Now Administrator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Service Now Administrator, you will be responsible for configuring, maintaining, and optimizing the Service Now environment to ensure efficient incident management, change control, asset tracking, and service delivery across the IT department.

This position is full‑time, working Monday - Friday 8:00am - 5:00pm CST.

• Maintain the day‑to‑day operation and configuration of Service Now including user management, workflows, forms, UI policies and actions, client script, business rules, notifications, and catalog items.
• Monitor system health, performance, and integrations to ensure reliability and compliance.
• Perform routine platform maintenance, including upgrades, patching, performance monitoring, and troubleshooting technical issues.
• Customize and manage Service Portal, Request, Incident, Problem, and Change Management application configurations specific to radiology systems (PACS, RIS, voice recognition, DICOM workflows).
• Manage user access, roles, permissions, and security ACLs while monitoring user activity and ensuring data integrity through imports, exports, and CMD‑supporting health checks.
• Develop and optimize radiology‑specific service catalogs and knowledge articles for clinical and support staff.

• Support integration between Service Now and other clinical systems (e.g., Active Directory, asset management platforms, imaging modalities, or monitoring tools).
• Automate common ITSM tasks using flow designers or scripting to reduce manual workload.
• Generate dashboards and reports for radiology IT performance metrics, SLA tracking, and incident trends to inform operational improvements.
• Provide regular updates to stakeholders, including leadership and IT service managers.

• Ensure Service Now workflows and data handling comply with healthcare regulations such as HIPAA, JCAHO, and internal IT security policies.
• Manage role‑based access controls and participate in periodic audits and assessments.

• Partner with various teams within IT to ensure alignment on services and support models.
• Participate in Change Advisory Boards (CAB) and support release planning and documentation.

Qualifications

Required:

• Bachelor's degree in Information Technology, Health Informatics, Computer Science, or the equivalent in relevant and applicable experience (i.e., 4 or more years in IT operations).
• Have and maintain Certification in "Service Now Certified System Administration".
• Four (4) years' experience in administering Service Now in a medium‑to‑large enterprise environment.

Preferred:

• Five (5) or more years' experience in administering Service Now in a medium‑to‑large enterprise environment.
• Prior experience in a healthcare setting, especially supporting clinical and/or radiology departments.
• Service Now Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – ITSM.

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services – all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all.

Daily Pay implementation is contingent upon initial set‑up period.