Manager, Technology

St. Louis Park, Minnesota, United States

WHO WE ARE

Neue Health is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

Neue Health delivers clinical care to health consumers through our owned clinics - Centrum Health and Premier Medical - as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

The Manager, People Technology is responsible for the administration, optimization, support, and continuous improvement of the organization's People Technology portfolio, including Workday Human Capital Management (HCM), talent acquisition systems, learning platforms, benefits administration technologies, reporting solutions, and third-party vendor integrations.

This role serves as the primary functional owner of People Technology systems and is responsible for ensuring solutions effectively support Human Resources, Payroll, Benefits, Talent Acquisition, Learning & Development, and business operations. The Manager oversees system administration, configuration, vendor relationships, reporting, integrations, releases, testing, and production support while leading a small People Technology team.

The ideal candidate combines strong Workday expertise with leadership skills, business process knowledge, project management experience, and the ability to translate business requirements into scalable technology solutions.

KEY RESPONSIBILITIES

• Manage the day-to-day administration and support of People Technology platforms, including Workday, Greenhouse, TalentLMS, and related systems.
• Lead a small team responsible for People Technology operations, support, reporting, testing, and project delivery.
• Assign and prioritize team workload, ensuring timely resolution of support requests, enhancements, and project deliverables.
• Serve as the primary escalation point for People Technology issues and system-related concerns.
• Develop team capabilities through coaching, mentoring, and knowledge sharing.

Workday Administration & Support

• Serve as the primary administrator and functional owner for Workday and related People Technology systems.
• Manage system configuration, business processes, security roles, workflow optimization, and data integrity.
• Coordinate Workday releases, including impact assessments, testing, deployment activities, communication, and post-release support.
• Identify opportunities to enhance system functionality, automate processes, and improve user experience.
• Partner with HR stakeholders to evaluate business requirements and deliver effective technology solutions.
• Oversee People Technology integrations with payroll providers, benefit carriers, retirement vendors, recruiting platforms, and other third-party systems.
• Monitor integration performance and coordinate issue resolution with internal technology teams and external vendors.
• Manage vendor relationships, support escalations, service delivery expectations, and system enhancement requests.
• Support implementation of new integrations, system enhancements, and vendor transitions.

Reporting & Analytics

• Manage the development and maintenance of HR reports, dashboards, workforce metrics, and compliance reporting.
• Ensure the accuracy, integrity, and security of HR data across systems.
• Partner with HR and business leaders to identify reporting needs and deliver actionable workforce insights.
• Promote reporting automation and self-service reporting capabilities where appropriate.
• Lead People Technology projects from requirements gathering through implementation, testing, deployment, and user adoption.
• Facilitate discussions with stakeholders to identify business needs and translate them into system solutions.