General Manager

Join to apply for the General Manager 1149 role at Caribou Coffee

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd!

Apply today and be part of the ‘Bou Crew!

As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will set appropriate expectations, hold team members accountable, and, together with the team, deliver a great overall guest experience. To succeed you will maximize opportunities for sales and traffic growth and inspire your team, demonstrating a commitment to Team, Guest, and Business.

• Ensure the store is fully staffed for upcoming shifts, keeping schedules up‑to‑date and written timely; deliberate regarding staffing decisions, bench planning, and development.
• Build and maintain a high‑performing team through goal setting, accountability, inspiration, and consistency using Caribou tools and resources.
• Execute training programs, promote window training, and complete all onboarding and training initiatives.
• Provide ongoing coaching, feedback, and recognition to support development and performance.
• Model and uphold company policies, practices, and standards, ensuring a safe and supportive environment.
• Use assigned Caribou systems and tools in the appropriate manner and timeline.

• Lead by example to inspire team members to deliver outstanding guest experiences, fostering excellence, continuous improvement, and fun.
• Facilitate the timely resolution of employee/customer relations, supply chain management, and asset‑management related issues.
• Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and initiatives.

• Take ownership and lead with passion and vision to drive store performance, inspiring sales, profitability, and operational excellence.
• Commit to regular and adaptable scheduling, following Caribou General Manager scheduling standards for inventory, admin, promotions, holidays, and store presence.
• Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation.
• Apply financial planning knowledge to manage budgets, operating statements, and other financial inputs to analyze trends, make adjustments, and manage expenses.
• Focus on cash‑flow growth through ethical fiscal responsibility.
• Create energy, enthusiasm, and focus on meeting and exceeding sales goals.
• Support in‑store sales initiatives that enhance overall business performance.
• Manage inventory and waste to ensure operational efficiency and minimize loss.
• Maintain rigorous standards in food safety, sanitation, and health protocols.

• Bring Caribou’s Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow‑through.
• Display resilience and composure, maintaining focus in dynamic environments.
• Act as a change leader, embracing growth and fostering team adaptability.
• Provide and receive feedback with positive intent, demonstrating empathy and professionalism.
• Take ownership of difficult conversations, seeking to understand and resolve in a timely manner.

Required

• 1–2 years of restaurant, retail, or guest‑service management experience (or combined experience and education).
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full‑time (47 hours per week), including early mornings, evenings, weekends, and holidays.
• Willingness to learn new systems and tools as introduced.

Preferred

• Serv Safe certification or ability to obtain within 90 days of…