Front Desk Support Staff - Macklind

Front Desk Support Staff - Macklind Location

Join to apply for the Front Desk Support Staff - Macklind Location role at St. Louis Behavioral Medicine Institute
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Responsibilities

• Work 40 hours per week, primarily between 8:00 AM and 5:00 PM with some flexibility.
• Greet and check‑in patients upon arrival.
• Answer all incoming calls and voicemails, ensuring voicemails are returned the same business day.
• Assist patients with registration and paperwork.
• Schedule and cancel appointments for existing patients.
• Handle patient information in accordance with HIPAA and privacy guidelines.
• Answer questions and address complaints.
• Monitor and respond to emails the same business day.
• Assist with medical record retention.
• Receive, sort, and distribute letters, packages, etc.
• Keep the front desk and workspace organized and presentable.
• Prepare outgoing mail by drafting correspondence and securing parcels.

Qualifications

• Proven experience as a front desk representative, agent, or relevant position.
• Experience in customer service or medical/behavioral health strongly preferred.
• Familiarity with office machines (fax, printer, scanner).
• Knowledge of office management and basic bookkeeping.
• Proficient in English, oral and written.
• Proficient knowledge of MS Office, especially Outlook, Excel, and Word.
• Ability to learn additional technologies such as the Electronic Medical Record for scheduling.
• Strong communication, people skills, organizational, multi‑tasking, problem‑solving skills.
• Customer service orientation and positive team participation.
• High school diploma; additional qualifications are a plus.

About Universal Health Services

One of the nation’s largest healthcare services, UHS, has an impressive record of achievement. It operates acute care hospitals, behavioral health facilities, outpatient and ambulatory care, and more. For more information, visit .

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Not Applicable

Full‑time

Other