Membership Data Assistant

Job Summary:

The Membership Data Specialist is responsible for maintaining member services by handling information requests and preparing complete and accurate membership files in both hard copy form and within the membership management database. Other duties of the Membership Secretary include preparing reports, receiving visitors and members, arranging conference calls, and meeting arrangements.

Qualifications:

Education:

An associate's degree in business or related field is required, or four years of closely related experience may substitute for the associate's degree. Additional experience in project management and customer service is preferred.

Experience:

Three to five years of experience in customer service and administrative support.

Skills:

Database Management - Must be able to type accurately, enter information into a computerized system, and use database management software specific to membership management. Prior computer/PC experience using other word processing, spreadsheets, and database management systems is required. Microsoft Office programs essential.

Verbal/Written Communication - Speaks clearly and professionally in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Effectively communicate with supervisors, colleagues, parents, members, volunteers, school/district personnel, and other community members. Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Confidentiality - Knowledgeable about staff, Club member, parent and Board of Directors rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all in a safe, secure environment.

Mathematics - Can successfully apply mathematical thinking in order to solve a range of problems in everyday situations and has ability to synthesize basic mathematical data; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Job Relationships:

* Reports to Club Director; cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment. Follow up as appropriate with the supervisor regarding reported complaints, problems, and concerns.

* Fosters good working relationships with staff, management, members, parents, and other professionals in order to meet objectives.

* Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

* Follows appropriate chain of command to address concerns and conflicts in a timely manner.

Environmental and

Working Conditions:

* Work is generally performed within an office environment, with standard office equipment available.

* Work is generally sedentary in nature, but may require occasional standing, walking, stooping, and reaching. The working environment is generally favorable.

* There is often sufficient noise to cause the employee to shout in order to be heard above the ambient noise level.

Physical and Mental Requirements:

* Able to lift, carry, push, pull, or roll up to10 pounds; capable of prolonged, extensive, or considerable standing, walking, sitting, speaking, and working and extensive typing in front of PC monitor; capable of occasional reaching, stooping, bending, kneeling, or crouching.

* Ability to express or exchange ideas and convey detailed or important spoken instructions to others accurately, loudly, or quickly in addition to perceiving the nature of sounds at normal speaking levels and ability to receive detailed information through verbal communication and make fine discriminations in sounds.

* Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

* Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem…