Operations Manager

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

The Operations Manager supports the Director of Operations by coordinating provider scheduling, workforce administration, compliance activities, onboarding/offboarding processes, and operational initiatives across the market. This position serves as a key liaison among providers, district managers, office teams, and corporate departments to ensure efficient daily operations and seamless communication. The role requires exceptional organizational skills, attention to detail, project coordination abilities, and a proactive approach to problem-solving.

• Coordinate and maintain monthly provider schedules across all assigned locations.
• Manage provider PTO tracking, including planned and unplanned absences, sick time, call-offs, and schedule adjustments.
• Coordinate provider coverage plans and communicate schedule changes with office teams, front desk staff, procedural teams, DME/IME departments, and other stakeholders.
• Maintain provider time-off records within UKG and assist with schedule conflict resolution.
• Monitor provider staffing coverage and escal ate operational concerns as needed.

• Coordinate onboarding and offboarding activities for providers and staff.
• Facilitate equipment requests, laptop deployment, access setup, and training scheduling.
• Track completion of required training programs and compliance requirements.
• Manage Cyber Hoot training notifications, follow-up, and completion reporting.
• Coordinate attestation tracking and required documentation for new and existing employees.
• Ensure appropriate follow-up with managers and employees regarding outstanding requirements.

• Assist with oversight and tracking of provider credentials, including professional licenses, DEA registrations, certifications, and other regulatory requirements.
• Coordinate weekly compliance reporting activities and follow up on identified deficiencies.
• Support corporate tracking systems and documentation to ensure compliance.
• Support audits and compliance initiatives as requested.

• Coordinate incident report review and follow-up activities in partnership with District Managers.
• Organize and facilitate operational meetings, including meeting scheduling, agenda preparation,…