Admissions Specialist

Location: St. Louis

Job Description:

Job Title:

Admissions Specialist

Location:

St. Louis, MO Department:
Recovery Services

Employment Type:

Full-time

Job Summary:

Join our compassionate, collaborative Recovery Services team as an Admissions Specialist and help create a welcoming, well-coordinated experience for individuals entering care. In this role, you will guide clients through the admissions process, respond to referrals, facilitate screenings, support program census management, operate phone systems, maintain accurate records and reports, and partner closely with clinical, care management, and billing teams.

This position offers…
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Create a welcoming admissions experience by building rapport, delivering exceptional customer service, and responding professionally to new client referrals
• Guide prospective clients through telephone or face-to-face screenings and document referral information using the appropriate process
• Complete admissions in applicable databases, including face sheets, releases of information, residency documentation, and financial information
• Partner with Care Managers to coordinate clients’ insurance information and support a smooth transition into services
• Collaborate with the billing department to ensure admissions, transfers, and discharges are completed within required time frames and successfully batched to the payer
• Help program sites maintain census levels consistent with the applicable service model for medically monitored inpatient detoxification, residential, and/or outpatient services
• Maintain waiting lists in accordance with CARF and DMH standards
• Build positive, professional relationships with clients, referral sources, and coworkers while following the Code of Ethics and System policies
• Support clinical team members with letters, forms, and other administrative needs
• Enter data, complete required reports, and maintain records within established time frames
• Review files and charts, compile chart information, assist with filing, and correct technical deficiencies within the appropriate timeframe
• Operate phone systems and help ensure timely, professional communication
• Perform additional duties as assigned by Leadership Education, Experience, and/or Credential

Qualifications:

• High school diploma or General Equivalency Diploma required

Additional Qualifications:

• Demonstrated verbal and written communication skills, with the ability to establish rapport and create a welcoming environment
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines, and maintain strong attention to detail
• Basic computer skills, including Microsoft Word and Excel
• Knowledge of confidentiality laws related to the treatment of mental health and substance use disorders
• Extensive knowledge of the policies, procedures, and regulations governing the assigned program
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks
• Current driver’s license in the state of residency, acceptable driving record, and current auto insurance required
• Must obtain First Aid certification within three (3) months of beginning employment and maintain certification upon renewal
•…