Parts Counterperson

Do you know automotive parts, enjoy helping people, and take pride in getting the right part to the right person the first time? If so, we want to talk to you.

The Lou Fusz Automotive Network is looking for a dependable, motivated, and customer-focused Parts Counterperson to join our team.

In this role, you will be an important part of the day-to-day success of our Parts and Service departments. You'll work directly with technicians, service advisors, retail customers, wholesale accounts, and fellow team members to identify, locate, sell, and distribute the parts needed to keep vehicles and our customers moving.

We're looking for someone who is organized, accurate, responsive, and comfortable working in a fast-paced dealership environment
. Automotive parts experience is preferred, but just as important is a positive attitude, strong work ethic, willingness to learn, and commitment to providing outstanding service.

At Lou Fusz, we believe the customer experience starts with the experience we provide our employees. We promote a culture built around Respect, Hard Work, Fun, Winning, Constant Improvement, and Teamwork
, and we're looking for people who want to grow with us.

This is a union position governed by the Automotive, Petroleum and Allied Industries Employees Union, Local 618.

As a Parts Counterperson, your responsibilities will include:

• Assist service technicians and advisors with identifying, locating, and supplying the correct parts needed for vehicle repairs and maintenance.
• Assist retail and wholesale customers at the parts counter and by phone with parts inquiries, availability, pricing, and ordering.
• Use electronic parts catalogs and dealership systems to accurately identify and look up parts.
• Provide accurate pricing, availability, and estimated delivery information.
• Pull and fill parts orders accurately and efficiently from dealership inventory.
• Process special orders, backorders, and emergency orders and monitor their status through completion.
• Communicate proactively with technicians, advisors, customers, and department personnel regarding parts availability and order status.
• Locate parts from outside sources when necessary to help minimize repair delays.
• Ensure parts issued to the Service Department are properly billed to the appropriate repair order
  .
• Review body shop or repair estimates, when applicable, to verify correct parts and pricing.
• Receive payment from retail customers and process transactions according to dealership procedures.
• Prepare parts for shipment, delivery, or customer pickup
  .
• Help receive, stock, organize, and maintain parts inventory as needed.
• Perform regular bin checks and inventory verification to help maintain accurate inventory counts and proper stocking levels.
• Notify Parts Management of low-stock, out-of-stock, obsolete, or high-demand parts requiring attention.
• Maintain a clean, safe, organized, and professional parts counter and work area.
• Build strong working relationships with technicians, service advisors, vendors, and customers.
• Help identify opportunities to improve department efficiency, customer satisfaction, and parts sales.
• Follow all dealership, manufacturer, safety, and department policies and procedures.
• Perform other duties as assigned by Parts Management.

The ideal candidate will:

• Have a high school diploma or equivalent
  .
• Have previous automotive dealership parts experience
  , preferred.
• Have experience with automotive parts catalogs, dealership management systems, inventory systems, or similar technology.
• Possess strong customer service and communication skills.
• Be comfortable working with both internal and external customers
  .
• Have strong organizational skills and attention…