Account Management Specialist

Essential Job Functions:

* Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.

* Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.

* Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.

* Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.

* Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).

* Communicate with shipper and consignee contacts regarding exception notification and problem resolution.

* Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.

* Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.

* Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Requirements:

* Bachelor's degree in business, logistics, supply chain, or management preferred.

* Experience in the transportation industry preferred.

* Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.

* Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.

* Highly effective communication, both verbal and written.

* Attention to detail, organizational skills, and customer focused.

* Ability to work weekend rotation when scheduled.