WFM Business Consultant Sr

Anticipated End Date:

Position Title: WFM Business Consultant Sr

Location:

• St. Louis MO
• Indianapolis IN
• Atlanta GA
• Tampa FL
• Louisville KY
• Mason OH

Hours: Standard Working hours

Travel: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

We are seeking a highly experienced Senior Business Consultant to join our Workforce Management (WFM) team. This role is designed for a seasoned WFM professional who can operate as a strategic partner and a hands‑on contributor in a complex, high‑volume call center environment. This individual should be capable of flexing across multiple functional areas while also helping shape the future vision of workforce strategy and execution.

• Provide subject matter expertise and mentorship to less experienced Workforce Management analysts, guiding them in the analysis of operational and business needs to determine effective, scalable WFM solutions
• This role will lead and manage cross‑functional projects, drive process improvements, and help translate business needs into scalable WFM solutions
• Analyze complex contact center environments to define Workforce Management requirements across forecasting, capacity planning, scheduling, real‑time management, and reporting, ensuring alignment with business objectives and service goals
• Lead or support cross‑functional teams on high‑impact, highly complex initiatives, including WFM process improvements, system enhancements, and strategic implementations that influence how the organization plans and manages its workforce
• Partner with business and operational leaders to shape future‑state Workforce Management capabilities, identifying opportunities for optimization, innovation, and continuous improvement
• Provides expertise to lower level consultants on the analysis of business needs to determine optimal means of meeting those needs
• Determines specific business application software requirements to address the most highly complex and varied business needs
• May lead teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the way in which we do business
• Analyzes and designs solutions to address varied and highly complex business needs

• Requires a BA/BS and minimum of 10 years business analysis experience, which should include analysis, project management, working knowledge of mainframe computer, hardware and operating systems; minimum of 3 years experience as a Business Consultant with project management skills; or any combination of education and experience, which would provide an equivalent background.

• (WFM) Workforce Management experience is a must have
• Cross functional communication experience between functional and technical teams is a must have
• Project management experience preferred
• Experience using WFM tool: NICE – preferred
• Experience Using Genesys Cloud (ACD) preferred
• Microsoft Power BI experience preferred
• Tableau and SQL experience preferred

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: BSP >
Business Support

Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all…