Sr. Technical Product Manager

As a Senior Technical Product Manager at Panera, you are responsible for owning the strategy, roadmap, and delivery of critical digital platforms across the eCommerce and in-café ecosystem. This role operates with broad scope and high autonomy, leading complex, cross-functional initiatives that span multiple teams, systems, and vendor partnerships. You serve as a bridge between product strategy and technical execution, translating business and customer needs into scalable, high-performing platform capabilities.

In addition to driving delivery, you are accountable for product outcomes, platform reliability, and long-term technical evolution. The Sr. TPdM also acts as a senior leader and mentor, elevating product management practices, influencing cross-functional decisions, and serving as a trusted advisor to Product, Engineering, and executive stakeholders.

Location:

St.Louis, MO (hybrid)

• Own and define the technical product strategy and roadmap for one or more critical domains (Web, Mobile, Kiosk, Shared Services)
• Partner with Digital Product Managers to translate customer needs and business goals into scalable technical solutions
• Drive product discovery, solution design, and prioritization decisions
• Balance trade-offs across customer value, performance, scalability, technical debt, and speed to market
• Identify opportunities to evolve platform capabilities and support long-term growth and extensibility

• Own the end-to-end lifecycle from ideation through delivery and post-launch optimization
• Translate roadmap initiatives into execution plans, backlog structure, and measurable outcomes
• Proactively identify cross-team dependencies, risks, and architectural constraints and drive resolution
• Ensure high-quality, predictable delivery across multiple teams and work streams
• Act as a senior advisor on feasibility, sequencing, and solution trade-of

Own and drive measurable product and platform outcomes, including:

• Conversion and digital revenue impact
• System performance and latency
• Reliability and stability (99.99% uptime target)
• Customer and operational experience metrics

Use data and insights to inform prioritization and continuously optimize product performance

Monitor platform health and proactively identify areas for improvement and innovation

• Partner with Engineering and Architecture to define system design and technical direction
• Influence platform architecture decisions to support scalability, resilience, and maintainability
• Participate in and challenge technical design reviews
• Ensure solutions align with enterprise architecture, security, and performance standards
• Advocate for investments in technical health, modernization, and platform sustainability

Own a multi-team, outcome-driven backlog aligned to strategic roadmap objectives

Drive prioritization decisions balancing:

• Feature delivery
• Production stability
• Technical debt reduction
• Long-term platform evolution

Ensure consistent quality of user stories, acceptance criteria, and readiness standards

Mentor Product Managers/Owners on backlog strategy and prioritization best practices

Own execution of complex, high-impact releases across multiple teams and systems

Ensure releases meet readiness standards including:

• Documentation and traceability
• Testing and certification
• Risk and dependency alignment

Lead go/no-go decisions, release coordination, and issue resolution

Serve as the primary escalation point for production issues

Drive continuous improvement in…