Business Analyst L3

We are seeking a Business Analyst with telecom industry experience to support billing and customer management initiatives. The ideal candidate will have hands‑on experience with telecom billing platforms, preferably ICOMS, along with Salesforce expertise. This individual will partner with business stakeholders and technology teams to gather requirements, analyze business processes, document functional specifications, and support successful project delivery within an Agile environment.

Gather, analyze, and document business, functional, and system requirements.

Facilitate stakeholder workshops, interviews, and requirement gathering sessions.

Create BRDs, FRDs, user stories, acceptance criteria, and process flow documentation.

Translate business requirements into functional specifications for technical teams.

Collaborate with business stakeholders, product owners, developers, and QA teams throughout the project lifecycle.

Support Agile ceremonies including sprint planning, backlog refinement, and UAT activities.

Conduct impact assessments and identify project risks, dependencies, and opportunities for improvement.

Coordinate and support User Acceptance Testing (UAT), defect tracking, and business sign-off.

Monitor project progress and communicate updates to stakeholders.

Drive continuous process improvement initiatives.

5+ years of Business Analyst experience.

Experience with in the telecommunications industry.

Hands‑on experience with telecom billing platforms, preferably ICOMS.

Experience working with Salesforce.

Strong background in requirements gathering, analysis, and documentation.

Experience working within Agile/Scrum delivery environments.

Proven ability to work with both business and technical stakeholders.

• Telecom Industry Experience
• ICOMS or Telecom Billing Platforms
• Salesforce
• Requirements Gathering & Analysis
• Business Process Modeling & Documentation
• Stakeholder Management
• Agile/Scrum Methodologies
• User Story Creation & Backlog Management
• UAT Planning & Execution
• Data Analysis & Reporting

• Experience with Jira, Confluence, and Azure Dev Ops.
• Experience with Microsoft Visio for process mapping.
• SQL experience for data analysis and validation.
• Experience with Microsoft Excel and Power BI.
• Exposure to OSS/BSS environments.
• Strong analytical, communication, and problem‑solving skills.

We are seeking a Business Analyst with telecom industry experience to support billing and customer management initiatives. The ideal candidate will have hands‑on experience with telecom billing platforms, preferably ICOMS, along with Salesforce expertise. This individual will partner with business stakeholders and technology teams to gather requirements, analyze business processes, document functional specifications, and support successful project delivery within an Agile environment.

• Gather, analyze, and document business, functional, and system requirements.
• Facilitate stakeholder workshops, interviews, and requirement gathering sessions.
• Create BRDs, FRDs, user stories, acceptance criteria, and process flow documentation.
• Translate business requirements into functional specifications for technical teams.
• Collaborate with business stakeholders, product owners, developers, and QA teams throughout the project lifecycle.
• Support Agile ceremonies including sprint planning, backlog refinement, and UAT activities.
• Conduct impact assessments and identify project risks, dependencies, and opportunities for improvement.
• Coordinate and support User Acceptance Testing (UAT), defect tracking, and business sign-off.
• Monitor project progress and communicate updates to stakeholders.
• Drive continuous process…