Associate Business Manager

The Associate Business Manager will play a key role supporting the Kroger Fresh business by managing critical customer, client, and administrative processes. This position requires someone who can balance detailed day-to-day execution with strong problem-solving skills and the ability to work independently across multiple priorities.

The Associate Business Manager will play a key role supporting the Kroger Fresh business by managing critical customer, client, and administrative processes. This position requires someone who can balance detailed day-to-day execution with strong problem-solving skills and the ability to work independently across multiple priorities.

The ABM will work directly with Acosta BMs, Kroger, clients, customer service teams, and internal Acosta teams to manage contracts, orders, transportation and backhaul issues, deductions, EDI, customer forms, and other business needs. A significant portion of the role will also provide dedicated administrative support for an assigned client, including paperwork, forms, proprietary client systems, and ongoing business support.

The ideal candidate is highly organized, proactive, detail-oriented, comfortable working directly with customers and clients, and naturally curious when solving problems. We are looking for someone who does not simply correct an issue, but digs into the root cause, takes ownership, and helps prevent the issue from happening again.

• Manage Kroger contract creation and maintenance, including work within Demand Tec and other customer platforms.
• Complete customer forms, price changes, item maintenance, and other Kroger-facing documentation.
• Develop a strong understanding of Kroger processes, systems, requirements, and timelines.
• Partner with Business Managers to support promotional planning and execution.

• Serve as a day-to-day point of contact with Kroger Backhaul, client customer service teams, and internal partners.
• Coordinate truck scheduling and work through late trucks, scheduling challenges, and transportation issues.
• Manage PO adjustments, order discrepancies, pricing questions, and other order-related issues.
• Proactively identify recurring issues and recommend solutions that prevent future disruptions.

• Research deductions to determine validity and supporting documentation requirements.
• Work directly with client contacts and internal Acosta teams to investigate discrepancies.
• Identify whether deductions should be accepted, challenged, or require further research.
• Gather and organize supporting documentation needed to resolve or dispute deductions.
• Identify patterns and recurring deduction issues and partner with the appropriate teams to address the root cause.
• Become knowledgeable in client proprietary deduction and financial systems.

• Provide dedicated administrative support for an assigned client.
• Complete customer and client forms, documentation, and required paperwork.
• Work within client proprietary systems and follow established client processes.
• Provide EDI support and troubleshoot EDI-related issues as needed.
• Maintain accurate records and ensure submissions are completed on time.
• Support Business Managers with information, documentation, reporting, and other administrative requirements.
• Learn client-specific processes and become a reliable resource for both the client and internal team.

• Microsoft Office
• Strong proficiency in Outlook, Excel, PowerPoint, and Word
• Comfortable managing high email volume and multiple priorities
• Strong Excel skills for tracking, research, reconciliation, and data…