Business Intelligence Analyst , Service

This job posting is anticipated to remain open for 30 days, from 08-Oct-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Are you passionate about turning data into meaningful business outcomes? We are seeking a collaborative and analytical Business Analyst I to support strategic initiatives across our Service Division. In this role, you will leverage data, business insights, and operational expertise to help drive decision‑making, improve processes, and deliver solutions that enhance the client and advisor experience.

As a key partner to business leaders, operations teams, and technology stakeholders, you will transform complex data into actionable insights, lead and support cross‑functional initiatives, and represent Service Division priorities in enterprise‑wide programs. This role offers a unique opportunity to combine business intelligence, project coordination, process improvement, and stakeholder engagement while developing expertise in core service functions, including Cash & Banking, Transfers & Rollovers, and Estates.

The ideal candidate is naturally curious, highly organized, and excels at connecting data, people, and processes to solve business challenges and drive continuous improvement.

• Transform complex data into actionable insights by creating reports, dashboards, and visualizations that support strategic and operational decision-making.
• Partner with business leaders to gather requirements, analyze business needs, and translate them into meaningful reporting and analytical solutions.
• Lead or support cross‑functional initiatives, coordinating timelines, priorities, risks, and deliverables to ensure successful execution and measurable business outcomes.
• Identify opportunities to improve processes, controls, and operational efficiency, while quantifying and communicating the potential business impact of recommended changes.
• Use Jira and other workflow tools to document requirements, manage work items, track progress, and provide visibility into project status and dependencies.
• Build strong relationships across business, operations, and technology teams, facilitating discussions that drive alignment, accountability, and results.
• Develop expertise in Service Division functions, including Cash & Banking, Transfers & Rollovers, and Estates, to effectively support business priorities and initiatives.
• Represent Service Division needs in enterprise programs and value stream initiatives, ensuring solutions align with operational goals and deliver an exceptional service experience.
• Bachelor’s degree in Business, Finance, Analytics, Economics, or a related field, or equivalent relevant experience.
• 2+ years of experience in business analysis, business intelligence, operations,…