Event Technician, Audio Visual; Part Time - Le Méridien St. Louis Clayton

Position overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Base pay range: $15.09/hr - $18.49/hr

• Equipment Operation:
  Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service:
  Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients through effective communication; meet with guests on site to ensure their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability:
  Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge:
  Understand company processes, follow procedures, complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with staff and outside vendors; apply floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

• High School Diploma required;
  Associate’s degree preferred.
• Internal applicants: must meet all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position applied to.
• External applicants: must meet/complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license may be required for team members operating Company vehicles.
• Additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service:
  Hospitality;
  Ownership
• Do The Right Thing:
  Instills Trust;
  Safety Conscious
• Drive Results:
  Action Oriented
• See The Big Picture:
  Tech Savvy
• Value People:
  Communicates Effectively

• Standing, walking, sitting, stooping, crawling, kneeling, bending, reaching (above head), climbing as specified in job duties
• Lifting up to 50 lbs; carrying up to 50 lbs
• Auditory/Visual: close vision, distance vision, color vision, peripheral vision, depth perception, hearing
• Pushing/pulling of 0 - 100 lbs as needed

• Hotel/convention center environment with exposure to outdoor temperatures, dirt, sand and/or dust; work in moderately quiet to noisy conditions; use of high-end audio-visual equipment and electrical components; exposure to heights via lifts and ladders; may work in multiple hotel locations; irregular hours and on-call status including days, evenings, weekends and holidays; appearance guidelines per Encore requirements.
• This description is not exhaustive; management may revise duties or assign other tasks as needed.

• Hourly Pay Range: $15.09 - $18.49
• Compensation is determined based on qualifications, location, travel, experience, and skills; may include overtime, bonuses, or incentives.
• Encore provides benefits options; refer to the benefits options page for details.
• Encore is committed to inclusivity and belonging.

• Entry level

• Part-time

• Design, Art/Creative, and Information Technology

• Events Services