Customer Success Specialist

Join to apply for the Customer Success Specialist role at Pivot Bio
.

Pivot Bio is pioneering game-changing advances in fertilizer technology. Our first commercial product harnesses naturally-occurring microbes, modern gene editing, and application technologies to provide nitrogen to crops. We are dedicated to providing new solutions for farmers to improve yield as they work to help feed the world’s growing population.

The Customer Success Specialist will manage inbound calls and emails, identify customer needs, create accurate Salesforce cases, route inquiries, support sales order entry, and deliver high-quality customer experience. This temporary 90-day onsite position in Hazelwood, MO supports seasonal operations and internal team efficiency.

• Answer inbound customer calls and respond to emails in a timely, professional manner.
• Identify customer needs and route inquiries to the appropriate internal team member.
• Create, update, and manage cases in Salesforce, ensuring complete and accurate information.
• Monitor the Customer Success case queue, respond to requests, and distribute to the correct stakeholder.
• Support the entry of sales orders and incentive exceptions.
• Collaborate with internal teams and territory customer success reps to ensure smooth handoffs and timely responses.
• Escalate urgent or complex issues to appropriate team members or leadership as needed.
• Assist with reporting, data clean-up, and other tasks as assigned.
• Maintain a high level of professionalism and deliver excellent customer experience at all touch points.

• Exceptional communication skills with clear information conveyance and active listening.
• Baseline knowledge of agriculture, crops, seed, bioscience, or biochemistry.
• Experience with CRM systems or willingness to learn.
• Team-oriented, customer-focused with ability to adapt to changing priorities.
• Ability to identify and satisfy customer needs and provide value-added solutions.
• Strong direction setting, prioritization, and project management skills.
• Valid driver’s license.

• Prior agricultural experience and passion for working in agriculture (preferred).
• Minimum 2 years of work experience in a customer-facing role.
• AA or AS or equivalent experience required. BS or BA preferred.

Must be authorized to work in the United States. Pivot Bio is an Equal Opportunity Employer.