Customer Support Specialist

Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more!

The Customer Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

* Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication

* Respond to inquiries and provide accurate solutions to account-related questions and platform navigation

* Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources

* Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction

* Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience

* Collaborate with internal teams to share insights that improve customer engagement and retention strategies