Customer Service Specialist; Sales & Account

Customer Service Specialist (Sales & Account Support)

Location: On-site | St. Louis, Missouri

About United Bags, Inc.

Founded in 1890, United Bags, Inc. is a 5th-generation, family-owned leader in bulk packaging distribution. We provide high-quality industrial packaging solutions-including FIBCs (bulk bags), woven polypropylene, paper bags, and custom packaging-to customers across North America.

Our reputation is built on long-term relationships, dependable service, and a strong global supply chain supported by four U.S. distribution centers. At United Bags, people matter-and teamwork drives our success.

About the Role

The Customer Service Specialist (Sales & Account Support) is a customer-focused role designed for someone who enjoys helping people, staying organized, and being a key point of contact throughout the order process.

In this role, you'll support customers and the sales team by answering questions, preparing quotes, coordinating orders, and ensuring a smooth, positive experience from start to finish. This is a great opportunity for someone with customer service experience who wants to grow their skills in a professional B2B environment.

What You'll Do

• Serve as a primary point of contact for customers, responding to inquiries by phone and email

• Assist with quotes, order entry, and order tracking to ensure accuracy and timeliness

• Support the sales team with documentation, proposals, and customer follow-up

• Coordinate with operations, logistics, and internal teams to ensure orders are fulfilled correctly

• Maintain accurate customer and order information in CRM and internal systems

• Help resolve routine customer questions or issues in a professional, timely manner

• Assist with sales meetings, trade shows, and customer events as needed

What We're Looking For

• Associate's degree or equivalent experience

• 1+ year of experience in customer service, sales support, or an administrative support role

• Experience in B2B customer service or order processing is a plus, but not required

Skills That Help You Succeed

• Strong communication skills and a friendly, professional demeanor

• Comfortable working with Microsoft Office (Excel, Word, PowerPoint) and CRM systems

• Highly organized with strong attention to detail

• Ability to juggle multiple tasks in a fast-paced environment

• Team-oriented mindset with a willingness to learn and help others

Why Join United Bags?

• Be part of a 130+ year-old, family-owned company with a strong reputation

• Work in a supportive, collaborative, and people-first culture

• Gain valuable experience in B2B customer service and sales operations

• Enjoy competitive pay and a comprehensive benefits package

• Build a long-term career with opportunities for growth and development

How to Apply

Please submit your resume to . We look forward to connecting with you!

Equal Opportunity Employer
United Bags, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status under applicable laws.