Customer Support Representative
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
2 days ago Be among the first 25 applicants
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$18.00/hr - $20.00/hr
Required Skills & Experience- Must go onsite 5 days/week
- Must be able to complete Missouri fingerprint check.
- Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
- 1+ years of experience in call center or related field.
- Active listening skills and excellent communication.
- Attention to detail and organizational skills.
- Data Entry experience
- Experience with Excel, Outlook and Word
- Genesys software experience.
- Experience with Salesforce or similar CRM.
- Experience with SharePoint.
- Background in childcare/health.
- Government background.
Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday
- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays. Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds. Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.
level
Associate
Employment typeFull-time
Job functionCustomer Service and Administrative
IndustriesEducation and Telephone Call Centers
Benefits- Medical insurance
- Vision insurance
- 401(k)
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