Customer Service Representative

Kforce has a client in Saint Louis, MO that is seeking a Customer Service Representative. This role has a hybrid schedule.

Summary:

The Call Center team has the responsibility for delivering first in performance of customers' needs before, during and after the sale. This includes quoting, order management, problem solving, order entry and customer support processes.

Responsibilities:

* Order Management, schedule and process orders

* Order Management, freight and logistics coordination

* Order Management, International documentation

* Call Management, trouble shoot problems

* Call Management, coordinate resolution

* Call Management, record customer interactions

* Customer Service, Problem Solving

* Lean, Management for daily improvement

* Order Management, manage lead times

* Customer Service, Vendor and Dealer Management
* 2 years of experience

* Efficient keyboarding and ten-key data entry skills (40 WPM)

* Proficient in Microsoft Office

* Excellent written and verbal communication proficiency

* Strong customer negotiation skills

* Ability to effectively handle customer-related complaints and issues

* Ability to tolerate interruptions

* Ability to adhere to a strict timeline

* Ability to check others' work for accuracy

* Ability to interact with customers effectively and build rapport

* Ability to manage time effectively

* Ability to pay close attention to detail