Customer Service Representative

Parker Insurance Group Inc., located in South St. Louis, Missouri, has been serving clients since 1983 as an independent insurance agency. The organization focuses on building trusted relationships and providing protection and security for clients and their assets throughout all stages of life. By representing numerous insurance companies, Parker Insurance Group Inc. can recommend coverage options tailored to individual needs at affordable prices.

The agency is committed to being a one-stop resource for a wide range of insurance needs, offering personalized guidance and responsive support. Team members join a stable, community-oriented firm with a long-standing reputation for dependable service.

The Customer Service Representative is a part-time (2 to 4 hours per day, M
- F), on-site role based in St. Louis, MO. In this position, the representative responds to client inquiries via the Producer by phone, email, and in person, providing accurate information about insurance products, coverage options, and policy changes. Day-to-day tasks include processing policy updates, handling billing questions, assisting with claims-related communications, and maintaining detailed records in agency systems. This position requires consistent, professional communication and a strong commitment to client satisfaction.

• Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.
• Skills in Customer Support and managing overall Customer Experience.
• Experience working as or with Customer Service Representatives in a service-focused environment.
• Strong verbal and written communication skills, with the ability to explain insurance concepts clearly.
• Comfort using office software, agency management systems, and handling confidential information responsibly.
• Attention to detail, organizational skills, and the ability to manage multiple client requests simultaneously.
• Prior experience in insurance, financial services, or a related customer-facing role is preferred but not required.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.