Case Manager - Student Support

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Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Case Manager serves as a resource for students along with emergency support and outreach to students. Through the framework of Cura Personalis, all personnel in the Dean of Students Office respond to significant health issues and personal matters to provide consultation, assistance and appropriate referrals for students in distress. This position will provide support for student case management in the Dean of Students Office.

The Case Manager supports the Division of Student Development protocol for students in distress; and coordinates assessment efforts to address student success strategies for the Dean of Students Office.

PRIMARY JOB RESPONSIBILITIES

• Administration:
  Provides administrative support for all reported student cases referred to the Dean of Students Office, overseeing documentation of case management system (Maxient) and interventions in a timely manner;
  Serves as a member of the Incident Debrief and Behavioral Concerns Committees;
  Serves as EAB Navigate Liaison with the Academic Advising Community;
  Assists with maintaining a directory of community resources available to students (live and virtual) and promotional content.
• Student Support & Campus
  
  Collaboration:
  
  Meets and provides follow-up with students of concern;
  Assists referred students and families in making use of University and/or community resources including but not limited to housing insecurity, food insecurity, and emergency funding;
  Provides support and guidance and follow-up with colleagues who are working with students of concern by assisting and pre-assessing student behaviors as needed;
  Consults regularly with campus partners regarding services, access, and care to maintain strong collaborative relationships;
  Assists in the facilitation of information sharing, as permitted by FERPA, with identified entities including but not limited to campus departments, faculty, staff, parents, families and designated emergency contacts (as appropriate), as well as student issues or campus emergencies.
• Program and Policy Development:
  Assists with presenting evidence-based trainings, presentations and assessment that addresses contemporary concerns in a college population and other educational initiatives for faculty, staff and students that raise awareness and foster collaboration;
  Assists in the development and implementation of policies and procedures, student satisfaction surveys and other methods of data collection all to promote further outreach, education, and campus well-being initiatives.
• Project-Based Efforts:
  Assist with overseeing programming, the department website, printed materials, and social media.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Higher Education Law (Title IX, Clery, FERPA)
• Strong listening and attending skills; demonstrated understanding of issues of diversity and inclusion
• Demonstrated capacity and effectiveness in promoting respect and appreciation for diversity and inclusion among students, faculty, staff and families
• Threat Assessment Knowledge
• Conflict resolution, de-escalation and crisis management skills
• Demonstrated capacity/ability to contribute to and work effectively in teams in a fast-paced environment
• Experience navigating confidential and sensitive information and situations with diplomacy while exercising excellent judgment that is congruent with our university mission, along with federal, state, and university policy
• Demonstrated knowledge of theories and/or applied experience related to student development, adult learners, and build and sustain relationships with a diverse population of students
• Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks
• Proven verbal and written communication skills, including experience in conducting presentations for varied audiences
• Knowledge of Maxient software system preferred

MINIMUM QUALIFICATIONS

• Three or more years of relevant work experience

PREFERRED QUALIFICATIONS

• Two or more years of relevant work experience

Additional Information

About the Division of Student Development In support of our Catholic, Jesuit mission, the Division of Student Development facilitates programs, services and experiences that help students develop as leaders who are holistically formed, critically reflective, and socially and personally responsible. As a Division, we operate in partnership with other departments to assist students in reaching their full development as persons recognizing that learning takes place, formally and informally, in the classroom and through the activities, experiences and lives of students…