Student Services Manager; Family Engagement & Enrollment

We are seeking a Student Services Manager who will serve as the bridge between our school and the community — ensuring we meet our enrollment goals while fostering meaningful, lasting relationships with families. This role is critical to establishing and maintaining the trust and engagement of the families we serve.

Friendly Academy is a new school in North St. Louis. Our mission is to equip students with a quality and holistic education rooted in love.

Friendly Academy is a new K-5 charter school in St. Louis, MO. Friendly Academy's mission is to equip students with a quality and holistic education rooted in love. Partnering with the community and families, Friendly Academy empowers all students to live purpose-driven lives by using their gifts and talents to make a positive difference in their families, their communities, and the world.

As we prepare to launch strong, our goal is to begin the school year with 100 students and grow by 75 students annually. To achieve this, we are seeking a Student Services Manager who will serve as the bridge between our school and the community — ensuring we meet our enrollment goals while fostering meaningful, lasting relationships with families. This role is critical to establishing and maintaining the trust and engagement of the families we serve.

• Passionate Community Advocate:
  You are enthusiastic about education and committed to promoting Friendly
• Academy's mission to families and the wider community.
• Engaging Communicator:
  You excel at building relationships, connecting with diverse families, and sharing the value of our school's offerings.
• Organized Planner:
  You thrive in a fast-paced environment, managing multiple outreach initiatives and events to meet ambitious enrollment and retention goals.
• Detail-Oriented and Technically Proficient:
  You are highly organized and possess strong technical skills, enabling you to effectively track progress, manage data, and follow up with families and stakeholders.
• Family-Centered:
  You prioritize the needs of families, ensuring they feel welcomed, supported, and loved throughout their experience with Friendly Academy.

• Develop and implement strategies to achieve the enrollment goal of 100 students in year one and annual growth of 75 students thereafter.
• Conduct outreach initiatives — including events, school tours, and community partnership— to attract prospective families.
• Represent Friendly Academy at community events and fairs to promote our mission and programs.
• Oversee social media platforms to support student recruitment and family engagement by creating content that highlights school events, programs, and achievements, and by interacting with prospective and current families to build a strong online presence.
• Support the planning, organization, and execution of the student lottery process, ensuring compliance with applicable regulations and transparent communication with families.
• Engage with student recruitment consultants to align on strategies, share insights, and implement best practices to achieve enrollment goals.
• Own persistence goals; lead the intent to return process each year.
• Build strong, lasting relationships with enrolled families to foster a sense of belonging and engagement.
• Proactively identify scholars at withdrawal risk and coordinate with school leadership and student support staff to intervene.
• Track retention actions, withdrawal reasons, and persistence outcomes; use data to improve strategy.
• Act as a liaison between families and staff, addressing concerns and facilitating resolutions.
• Assi…