Field Service Technician - TX

Job Summary

Field Service Technician – responsible for preventive maintenance, diagnosis, repair and commissioning of equipment. Requires accurate documentation, parts inventory management, daily time and expense tracking via laptop. Communicates repair needs to customers and Support Manager, cleans job sites after completion.

• Performing preventive maintenance.
• Diagnosing problems – Root Cause Analysis.
• Perform equipment repair, both warranty and standard.
• Performing start-ups on new equipment.
• Process required documentation in a timely manner using a laptop, phone, and tablet.
• Communicating repairs required to the Customer Support Manager.
• Log service activities in Salesforce.
• Accurately track parts consumed.
• Tracking time and expenses each day.
• Perform troubleshooting tasks virtually and in person.
• Maintain a clean workspace while onsite.
• Participate in an on‑call rotation every 4–6 weeks.
• Provide troubleshooting via onsite, phone, and email.

• Organized.
• Able to work well unsupervised.
• Attention to detail.
• High integrity.
• Excellent customer relationship skills.
• Self‑motivated.
• Proven mechanical/electrical aptitude.
• Able to comprehend and troubleshoot using mechanical drawings and wiring schematics.
• Knowledge of A/C and D/C electrical systems.
• Ability to perform training both virtually and in‑person.
• Pursues continuing education with internal resources.
• Clear, concise communicator with customers and ECS personnel.
• Ability to drive and maintain a clean driving record.

• HS Diploma or equivalent – preferred.
• Prefer completion of a Technical Program or commensurate Military Service.

• Schedule is Monday to Friday; infrequent weekend days.
• Available in office for virtual support when not at customer locations.
• Ability to lift up to 50 pounds as necessary.
• Ability to have a home office to support virtual activities on non‑travel periods.
• Travel with a toolset and luggage over 50lbs is required.
• Located in Texas within the Austin – San Antonio – Houston geography with Austin, TX as the preferred location.

• 75% regional travel is required; travel scheduled Monday – Friday.
• International may be required, which may fall on weekend days.