Customer Service Technician

Customer Service Technician Summary

To ensure Bitrode products meet company and customer specifications before being shipped to the customer. Periodic travel to install, calibrate, troubleshoot, and repair Bitrode products.

• Testing of manufactured products from pc board component level to final system level
• Testing of products at power levels up to 600
  
  VAC 3-phase and 2000
  
  VDC
• Record data, write reports, and process paperwork accurately
• Ensure products meet customer specifications as well as any safety and quality requirements
• Troubleshoot various problems that could occur during course of the tests; requires the tester to think critically to solve complex problems
• Recognize and report quality issues through the correct channels as they arise
• Use of multi-meters, HiPot test equipment, digital oscilloscope, PC based monitoring, and variable transformers
• Perform other duties as assigned
  
  Works to collect and discuss voice of customer product improvements with engineering/management for product improvements/new product development.

• No direct reports
• Train customers on product use/basic maintenance

• Schematic reading and knowledge of electrical/electronic circuitry is essential
• Must have mechanical proficiency which includes basic mechanical and assembly concepts
• Ability to use shop and hand tools to work on equipment
• Ability to troubleshoot customer issues via email, phone, and onsite
• Ability to work in a team and independently

• Certificate in Electrical Engineering or similar electrical knowledge
• 1-3 years of technical experience
• Previous knowledge and experience with multimeters, voltmeters, HiPot test equipment, and oscilloscope preferred
• Proficient in Windows based PCs
• Proficient in Microsoft Office

• Ability to stand, stoop, bend, twist in order to service equipment
• Must be able to lift up to 15 pounds at times.

• Office environment with normal climate controls
• Production environment with electrical hazards in-house and at customer sites

Must be able to travel up to 75% of time to customer sites for service calls

ANDRITZ Bitrode Corporation