Guest Services Representative - Holman Motorcars

Location: St. Louis

Guest Services Representative - Holman Motorcars page is loaded## Guest Services Representative - Holman Motorcars locations:
St. Louis, MO (US) time type:
Full time posted on:
Posted Todayjob requisition :
R0052796
** Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
**** The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
** Holman Motorcars has an outstanding opportunity for a Guest Services Representative to join their team and the Holman Family!
** Job Duties
*** Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member
* Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service
* Prepare store for opening:
Stock fridges in the Customer Lounge, Set-up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour
* Rolls Royce Salesforce daily check:
Create opportunities for contacts, pulling relevant information from Dealer sock and adding to Salesforce
* Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely
* Aston Salesforce daily check:
Reads notes from Leads Queu, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning wed leads with rotation; change close and lost stages as necessary
* Qualifying and Sorting Phone Ups in Dealer socket; partnering effectively with sales team for seamless handoff;
Adding new customers into CRMs; fully and accurately completing opportunity profiles
* Creating PO’s in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting
* Inventory report for each of 3 brands, twice weekly, new and preowned
* Provide lateral support to the hospitality strategy and process
** Education and/or Training:
*** High School Diploma or equivalent,
* High school diploma required; related business, marketing, communications degree a plus
* Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
* Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
** Relevant

Work Experience:

*** 2 Years of Customer Service, Hospitality or related administrative or sales support experience
* Familiarity with dealership operations a plus
* Experience working with ultra-high net worth individuals a plus Compensation:
Starts at $20/hr#LI-GC1
** At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
**** At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve;…