Senior Fraud Risk & Governance Manager

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn’t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Annual Salary: $91,000.00 - $ (Amount based on relevant experience, skills, and competencies.)

The main purpose of this job is to lead the development, implementation, and oversight of a comprehensive fraud risk management and governance program. This role is responsible for establishing and maintaining the organization’s fraud risk framework, policies, controls, and governance structures to proactively identify, prevent, detect, and respond to fraud across all business lines. The ideal candidate will possess strong analytical, investigative, and leadership skills, and collaborate cross-functionally to protect the organization from financial and reputational harm.

• Design and implement a fraud risk management program aligned with regulatory requirements and business operations
• Develop and maintain fraud-related policies, procedures, and training programs
• Conduct fraud risk assessments and identify control gaps and mitigation strategies
• Select and manage fraud detection tools, technologies, and case management systems
• Support fraud governance boards and ensure adherence to internal policies and external regulations (e.g., FFIEC, BSA/AML)
• Monitor fraud trends and emerging threats; recommend and implement proactive controls
• Prepare and present fraud-related reports to senior management and regulatory bodies
• Support investigations of suspected fraud incidents, coordinating with internal teams, law enforcement, and regulatory agencies
• Partner with areas such as Compliance, AML, Internal Audit, Legal, IT Security, and business units to integrate fraud controls into systems and processes
• Promote a culture of fraud awareness and ethical conduct across the organization
• Analyze data to identify patterns, trends, and potential fraud risks
• Monitor the effectiveness of fraud management practices and support data-driven decision-making
• Perform other duties as assigned

• Strong knowledge of fraud risk and governance, including best practices
• Strong knowledge of fraud typologies, regulatory requirements, and fraud detection technologies
• Proficiency in financial and data analysis tools
• Strong analytical, investigative, and problem-solving skills
• Excellent communication, leadership, and project management abilities
• Business acumen and ability to integrate fraud controls into operational processes
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

• Bachelor’s degree in Criminal Justice, Finance, Accounting, Risk Management, or related field or equivalent combination of education and experience required. Master’s degree preferred.
• 7+ years of experience in fraud prevention, investigation, or risk management within financial services required
• Proven experience in building or enhancing fraud programs and governance structures required
• Professional certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified…