Sr. Consumer Loan Specialist - Sales Customer Service

Sr. Consumer Loan Specialist - Sales Customer Service

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off, paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short- and long-term disability.

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. You will assist the Branch Manager with daily operational tasks and set a role model to other team members.

The successful candidate will possess a professional demeanor, outgoing and positive attitude, reliability, and excellent oral and written communication skills.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the U.S., and we continue to expand into new states each year! Our core values focus on Our Team, Our Customers, and Our Performance.

We are dedicated to serving our customers and to giving back to our communities through volunteer opportunities, food drives, and fundraising for St. Jude Children’s Research Hospital.

Our growing company offers a bright future for our employees. We provide a clear career path and many growth opportunities, a supportive culture that continuously improves, and great benefits and competitive pay that reward performance.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Explain the loan process and answer questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Build trust with customers and internal staff by embodying and demonstrating the organization’s core values, company policies, operational procedures, and compliance.
• Process insurance claims, follow‑ups, and payments daily and maintain insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls; check branch voicemail.
• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit, and importing live checks.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal oriented, incentive‑based sales role.
• 1+ year of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently and as a dedicated team member.
• Ability to work in a fast‑paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver’s license, reliable transportation, and auto insurance.
• Willingness to comply with…