Senior Personal Banker

Senior Personal Banker - Multiple Locations

St. Louis, MO, USA

Midwest Bank Centre is proud to be recognized as one of St. Louis’ Top Workplaces for 2021, 2022 and 2023!

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest Bank Centre!

Why Midwest Bank Centre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest Bank Centre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER.

Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest Bank Centre lives its purpose.

Objectives of this Role

• Engage with customers and establish rapport that builds stronger relationship
• Assist team in achieving branch goals
• Remain flexible to accommodate branch staffing needs
• Work independently and manage their time
• Follow policies and procedures, maintain accuracy
• Follow through on daily, weekly and monthly tasks
• Contribute to branch meetings and culture

Essential Functions

• Promote products and services based on customer's needs: Understand each customer’s financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer’s unique situation. Banker will be responsible for assisting with account opening and account maintenance for consumer and business customers including completion of consumer loan applications and closings.
• Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.
• Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications.
• In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise.
• Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest Bank Centre
• Facilitate Financial Empowerment courses: Assists in leading financial education courses aimed at improving the community understanding of finances and ways of achieving their financial goals.
• Assist team in achieving branch goals: Serve as a mentor/trainer for new employees, help develop strategies for more effective sales, both individually and as a part of the team and assist with MBC@Work presentations to build stronger relationships with business customers.
• Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, obtain and maintain NMLS and Notary Public. The employee must maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

• Customer Centric…