Customer Service Intern

Play an important role in our mission by helping people through your work at Concordia Plan Services. Your efforts will support churches, schools, universities and other ministries of The Lutheran Church—Missouri Synod through the services we provide, including comprehensive employee benefits as well as business solutions. Throughout the world, we help ministries and their employees thrive, serving:

• 6,000 organizations.
• 30,000 employees serving in those organizations.
• 41,000 retirees and beneficiaries receiving benefits from the Concordia Retirement Plan pension.
• 53,000 dependents covered by the pension, healthcare, disability and survivor plans.

Your ideas and input are always welcome here because we know we’re better when we leverage each other’s talents, expertise and passion to serve our customers—and each other. We value our people and their strengths: we can only be successful with committed and caring people like you.

Named a regional Top Workplace for six consecutive years by the St. Louis Post Dispatch, we also are nationally recognized as a 2023 – 2025 Top Workplace USA and Nonprofit Industry Top Workplace.

You deserve to work for an organization that values family first, understands its purpose and is committed to taking care of you.

Position:Customer Service Intern

Location: St. Louis, MO

Job :481

# of Openings:0

Customer Service Intern

Concordia Plan Services is a LCMS workforce solutions partner that brings together thousands of ministry organizations across the United States to offer quality business focus on spreading the Word of God.

Concordia Plan Services has a reputation for outstanding culture, most recently winning the 2025 Top Workplaces USA award. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the  Top Workplaces USA award, the Top Workplaces 2021 - 2026 St. Louis Post-Dispatch awards and over the past five years additional special awards for Work-Life Flexibility, Compensation & Benefits, Purpose & Values, Employee Well-Being, Professional Development, Business Health Culture and Appreciation.

Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.

At Concordia Plan Services we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.

Internship Dates:
June 1, 2027 - July 30, 2027

Reporting Relationships

Reports to the Assistant Vice President of Customer Service

Essential Job Functions

• Data Analysis
• Build Predictive Modeling
• Build as well as maintain our existing key performance indicators (KPI’s)

Education and Experience

Applicants should be a Business, Finance, Statistics or related major

Competencies

• Proficient in Microsoft Office applications

Concordia Plan Services is repeatedly recognized for an outstanding culture driven by a team focused on our mission. And while fulfilling the mission is important, we also understand the importance of financial peace of mind, health, wellness and work-life balance because it’s what we do in service to our customers – and we serve you, too. In addition to vacation, paid personal time off, flexible work…