Program Analyst

• Hiring Agency: National Cemetery Administration
• Department: Department of Veterans Affairs

This position is located at the NCA Scheduling Office in St. Louis, Missouri.

This position is located within the Department of Veterans Affairs (VA), National Cemetery Administration (NCA), National Cemetery Scheduling Office (NCSO), Eligibility Office in St. Louis, MO. The primary responsibility of the Eligibility Office is determining eligibility for Veterans, unclaimed remains believed to be Veterans, dependents of Veterans, or others for burial in VA national cemeteries at their time of need.

Eligibility Office Program Analysts also provide determinations in advance of need through the Pre-Need benefit program and determinations of eligibility for VA memorial benefits for those interred in VA grant-funded state and tribal cemeteries. The incumbent assumes full performance level accountability for processing requests for burial in VA national cemeteries, including determination of eligibility, which may be at, or in advance of, the time of need.

Incumbent serves as the primary contact for the Veteran and his or her representative and acts as the first contact and the decision maker for determining eligibility and for scheduling burial in VA national cemeteries nationwide. In time of need cases, this position is responsible for reviewing legal documents and records and for determining service qualifying for burial in a national cemetery at the time of initial contact whenever possible.

Determinations are based on military discharge documents provided by the caller or on documents obtained from NCA or VA systems. This position is responsible for scheduling interments at the time of initial contact whenever possible or for informing the caller of additional evidence required when eligibility cannot be established.

When eligibility cannot be established at the time of initial contact, this position is responsible for obtaining required documents, for communicating eligibility determinations, and for scheduling interments for individuals determined to be eligible at the time of need.

In addition to these duties, this position is responsible for providing technical guidance and information to both internal and external parties of interest concerning all requests for burial benefits, as well as for assisting in responses to congressional and other executive-level inquiries and correspondence. The incumbent may receive incoming requests through multiple channels to include phone, email, internet portal, fax, or VA automated systems.

The incumbent prepares interment applications in the burial system of record for casket burials, cremation burials, and memorial services based on information provided by funeral directors, Veterans, family members, or other authorized representatives. The incumbent is responsible for maintaining required availability levels and will consistently adhere to assigned schedules.

Incumbent will be responsible for personal time management and adherence to proper call and phone not-ready code procedures in the Cisco Unified Intelligence Center (CUIC) or the telephony system of record. The incumbent accurately records all military service verified to include branch of service, service number, dates of service, character of service, war periods, valor awards, highest rank held by service member, and other data during case establishment.

Performs public outreach as needed.

Work schedule:

Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday,…