Emergency Management Public Information Officer

Job Description
- Emergency Management Public Information Officer (260000QA)

Job Description

Emergency Management Public Information Officer - ( 260000QA )

Description

The Emergency Management Public Information Officer develops and coordinates communications and public affairs efforts for the City Emergency Management Agency, a division of the Department of Public Safety. This includes written materials, media relations, social media, web content, and other internal and external means of communication.

The position's work centers on emergency preparedness and emergency public information. Most of that work is done in advance: researching, drafting, and maintaining public education materials and pre-scripted emergency messages so the City can communicate quickly and accurately when an incident occurs. During emergencies, the incumbent supports the City's public information function in the Emergency Operations Center and Joint Information Center.

• Writes and edits press releases, news articles, features, speeches, talking points, and video and television scripts on emergency management, preparedness, and public safety topics.
• Develops and maintains a library of pre-scripted emergency messages for the City's most likely hazards, including press release templates, social media posts, talking points, and frequently asked questions, for review and approval by the Commissioner.
• Coordinates translation and accessible formats for public information materials, working with City language access and disability access resources.
• Prepares briefing materials, talking points, and anticipated questions and answers for the Commissioner and agency leadership ahead of press conferences, interviews, and community meetings.
• Acts as public information advisor to CEMA staff; reviews correspondence, presentations, and speeches proposed by others.

• Manages CEMA's social media accounts, including content planning, posting, engagement, and basic performance reporting.
• Serves as CEMA's website content contact, coordinating with the City's web team and ITSA to keep agency pages current, accurate, and accessible.
• Develops and carries out seasonal public preparedness campaigns aligned to the City's hazards, including severe weather, extreme heat, flooding, and winter weather.
• Develops marketing and promotional materials such as brochures, publications, newsletters, videos, infographics, and web pages; originates ideas and develops design and layout.
• Records video and takes photographs for publications, presentations, special events, after-action documentation, and social media.

• Serves in the public information function during Emergency Operations Center activations, exercises, and planned events, under the direction of the Commissioner and in coordination with the Department of Public Safety PIO II.
• Supports the Joint Information Center when activated, including drafting and coordinating public information products, tracking media inquiries, and maintaining JIC checklists and contact lists.
• Monitors news and social media during incidents for inaccurate information and rumors and reports them for correction through the approval process.
• Drafts public information products during response and recovery, including protective action, disaster assistance, and recovery resource information, using pre-scripted content where available.
• Participates in after-action reviews of activations and exercises and helps update public information materials based on lessons learned.

• Coordinates and assists in coordinating public relations activities such as press conferences, public appearances, speaking engagements, interviews, and special events.
• Coordinates all interview requests and interview activity for CEMA, routing them through the Department of Public Safety PIO II as appropriate.
• Monitors media for coverage of CEMA activities and reports coverage to agency leadership.
• Acts as a liaison for CEMA, working with other departmental public information officers, the Department of Public Safety PIO II, and the Mayor's Office on collaborative projects and…